Refund Policy

Last updated: July 22, 2026

Our Services Are Managed Services

Route Revenue provides professional store setup and account management services — not physical goods. Because of that, this policy is built around the nature of service work (research, setup, and ongoing management) rather than product returns.

Setup Fee

The setup fee for your selected plan (Foundation $399, Growth $699, or Elite $999) covers seller account setup, brand approval assistance, product research, and your initial store build. Once account setup or product research work has begun, the setup fee is non-refundable, since it reflects labor and third-party costs already incurred on your behalf.

48-Hour Cooling-Off Window

If you cancel in writing within 48 hours of payment, and before any account setup or research work has started, you're entitled to a full refund of your setup fee. Email us at info@routerevenue.com to request this.

Profit-Split Compensation

Ongoing management is compensated through the profit split agreed in your plan (70/30, 75/25, or 80/20) on the net profit your store generates — not a separate recurring service fee. Profit calculations are shared in your monthly performance review, and any discrepancy should be raised within 14 days of that report.

Marketplace Fees & Inventory Costs

Third-party marketplace fees (referral fees, FBA fees, and similar charges from Amazon, eBay, Walmart, TikTok Shop, or Etsy) and the cost of inventory or product purchase orders are paid directly to the marketplace or supplier. These are outside our service fee and are not refundable by Route Revenue.

Ending the Management Agreement

Either party may end the ongoing management agreement with 30 days' written notice. Any prepaid service amount covering time beyond the notice period is refunded on a pro-rated basis.

Estimated ROI Is Not a Guarantee

The ROI ranges shown for each plan are estimates based on historical plan performance, not guarantees. Because e-commerce results depend on market conditions, product demand, and marketplace policy changes, refunds are not issued solely on the basis of underperformance against an estimated range.

How to Request a Refund

Email info@routerevenue.com or contact@routerevenue.com with your name, plan, and payment date. Approved refunds are processed within 7–10 business days to your original payment method.

Contact Us

Route Revenue, 5900 Balcones Drive STE 5251, Austin, TX 78731
Phone: +1 (737) 290-7419